Security & trust

Your data, isolated and secure

1Chime is built so every workspace's data stays its own. Credentials are encrypted, access is role-based, and privileged actions are logged — so you can run your business on it with confidence.

How we protect you

Security built into the foundation

These aren't add-ons — they're how the platform works by default, on every plan.

Multi-tenant data isolation

Every lead, conversation and contact is scoped to your organization. One workspace can never see another's data — isolation is enforced at the data layer, not left to the UI.

Encrypted WhatsApp credentials

The access credentials for your connected WhatsApp Business account are encrypted at rest with AES-GCM, and only decrypted in memory when messages are sent or received.

Role-based access control

Five built-in roles — Owner, Admin, Manager, Member and Viewer — plus per-module access mean each teammate sees and changes only what their job requires.

Audit logs

Privileged actions are recorded in an audit trail, so you can see who did what and when across your workspace.

Data ownership & export

Your data belongs to you. Export your leads and contacts to CSV whenever you want — no lock-in, no waiting on a support ticket.

Payment security

Billing runs through Razorpay, a PCI-DSS compliant payment provider. We never see or store raw card numbers.

WhatsApp compliance built in

Opt-out and STOP handling, the 24-hour service window, and daily message limits are enforced for you — so your messaging stays within WhatsApp's rules.

Tenant-scoped by design

Access checks run on every request against your organization, so the data you reach is always — and only — your own.

Responsible disclosure

Found a security issue? We want to hear about it. Please report it privately so we can investigate and fix it before any details are made public — get in touch with our team.

FAQ

Common security questions

Straight answers about how your data is handled.

Only people you invite to your workspace. Every record — leads, conversations, contacts — is scoped to your organization, so one workspace can never read another's data. Within your team, role-based access (Owner, Admin, Manager, Member, Viewer) plus per-module permissions let you control exactly who sees and edits what.

Start free for 15 days

Start a 15-day free trial or buy now. Connect WhatsApp, capture leads, and let your team reply faster — today.