Data Deletion Instructions

This page explains how to ask 1Chime to delete the personal data we hold about you. It applies whether you are a 1Chime account holder, a contact who was messaged through a business using 1Chime, or someone who connected a WhatsApp Business or Meta account to the platform. How we handle personal data more broadly is described in our Privacy Policy.

If you have a 1Chime account, you can request full deletion of your account and its associated workspace data:

• Email privacy@1chime.com from the email address on your account, with the subject “Data Deletion Request”.
• Tell us the workspace or business name so we can locate your records.
• We verify the request is genuine, then permanently delete your account, leads, contacts, message history and connected-channel credentials.

When you connect a WhatsApp Business number or log in through Meta, 1Chime stores the access tokens and business/phone identifiers needed to operate the integration on your behalf. To remove this data:

• Disconnect the channel from Settings → WhatsApp inside your 1Chime workspace, which revokes and deletes the stored tokens, or
• Send a deletion request to privacy@1chime.com and we will revoke the Meta access token and delete the connection record.

If a business contacted you through 1Chime and you want your data removed, you can email privacy@1chime.com with the phone number or email that was contacted. Because the business (not 1Chime) is the owner of that contact record, we will act on the request and, where required, coordinate with the business to remove your information.

We action verified deletion requests within 30 days. Some records may be retained for a limited period where we are legally required to keep them (for example, tax, billing or fraud-prevention records), after which they are deleted. Backups containing your data are purged on our normal backup-rotation cycle.